FAQ
When can I expect to receive my order?
In order to keep our prices as low as possible for you, WhatMotion has the products delivered to you directly from the manufacturer or supplier. Therefore, delivery may take a little longer than you are used to. It takes 1-2 working days for your order to be successfully processed. The average delivery time in UK is around 4-6 working days.
The estimated delivery time has expired, where is my order?
In most cases, orders are delivered within the estimated delivery time. Unfortunately, an order may be delayed. You have waited 3 additional days after the original delivery time and still have not received your order? Please send an email to: info@whatmotion.com
What are the shipping costs?
When you order from WhatMotion, you can always benefit from free shipping.
How can I pay for my order?
What Motion always offers secure payments. We use the most commonly used payment providers in UK:
Paypal
Visa
Mastercard
American Express
Apple Pay
I am missing some products, how is this possible?
Some orders are sent in separate parcels due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order several products from us at the same time, it is possible that the products will not be delivered at the same time. Don't worry, your order is on its way. The rest of the order will usually be delivered within 4 to 6 working days.
What should I do if I receive a damaged parcel?
Unfortunately, it can happen that your order is damaged during delivery. As a customer, there is of course nothing you can do about this. In this case, please contact our customer service immediately by sending an e-mail to info@whatmotion.com. It is necessary to take photos of the complaint and attach them to your e-mail.
What is the refund process?
You can return the goods within 30 days of receipt, provided the goods are unused, undamaged and in their original packaging. We will refund the full purchase price within 10 days of receipt of the goods.