FAQ

Frequently Asked Questions (FAQ)

How do I place an order?

Placing an order is simple and fast! Just select a product, add it to your cart, and proceed to checkout. Once your order is confirmed, you will receive an email with the details of your purchase.

What are the shipping costs?

At whatmotion.com, shipping is completely free on all orders. No minimum purchase amount is required.

What are the delivery times?

We do our best to ship your orders as quickly as possible. Estimated delivery times are as follows:

  • Once your order is placed, processing takes 1 to 3 business days. The cut-off time is 5:00 PM (London time). Orders placed on Friday evening or during the weekend may take slightly longer.

  • After processing, your order will be shipped. Delivery takes on average 8 to 12 business days.

These times may vary depending on product availability and busy periods (e.g., sales or holidays).

Can I return my order?

Yes, you have 30 calendar days from the date of receipt to return an item. The item must be unused, in perfect condition, and in its original packaging.

To initiate a return, please contact our customer service at: info@whatmotion.com.
Return shipping costs are at the customer’s expense unless the product is defective or an error was made on our part.

What if I received the wrong or a defective item?

If you received an incorrect or defective item, please contact our customer service within 48 hours of receipt at info@whatmotion.com. We’ll provide a suitable solution, either by sending a replacement or issuing a full refund.

How can I cancel my order?

You can cancel your order by contacting our customer service at info@whatmotion.com within 5 minutes of placing it.

If your order has already been shipped, cancellation is no longer possible. However, you may still return the item in accordance with our return policy.

How can I contact customer service?

Our team is here to help you with any questions:

What payment methods are available?

We offer several secure payment options:

  • Credit Cards: Visa, Mastercard, Maestro, American Express, Union Pay

  • Google Pay

  • Apple Pay

All transactions are secured and PCI-DSS compliant.

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number. You can follow your order directly on the carrier’s website.

Are my personal details protected?

Yes, at whatmotion.com, the protection of your personal data is a top priority. All information is processed in accordance with the General Data Protection Regulation (GDPR).

For more details, please consult our Privacy Policy.

What if I made a mistake in my order?

If you notice an error in your order, contact us immediately at info@whatmotion.com. If the order hasn’t been shipped yet, we can adjust or correct it.

Can I ship my order to a different address?

Yes, you can choose a different shipping address during the checkout process. Make sure the address is complete and correct to avoid any delays.